Type: Full-time

Reports to: CX Director

Start date: ASAP

Location: Paris

🍋 About Juisci

At Juisci – Your 'Juice of Science', we leverage the power of Artificial Intelligence to transformhow healthcare professionals access and interact with scientific research.Our mobile-first platform empowers healthcare professionals around the world to stayeffortlessly updated on the latest scientific advances and optimize their continuing medicaleducation.

Our enterprise solution, Juisci Workspace, is trusted by 30+ industry leaders such as Sanofi,L'Oréal, and Royal Canin to engage and educate their medical communities both internally andexternally. With AI-curated scientific content and a user-centric product stack, we help ourclients amplify their scientific narrative and drive engagement.

Join us to reshape the future of medical education and knowledge delivery - placingscientific excellence directly in the hands of those who need it most.

Role Overview

As a Customer Experience & Solutions Manager, you will play a key role in the successfulimplementation, adoption, and growth of Juisci

Workspace across life science companies(Pharma / MedTech), medical associations and hospitals / clinics.

You’ll focus on delivering an outstanding customer experience, driving satisfaction, securingrenewals, and identifying upsell / cross-sell opportunities - while working cross-functionally withCommercial, Medical, Creative, and Product teams.

You’ll drive operational excellence, client satisfaction, and business growth by:

• Delivering seamless implementations and measurable results.
• Acting as a trusted advisor to clients, aligning their needs with Juisci’s valueproposition.
• Building scalable processes, playbooks, and toolkits to strengthen our CustomerExperience function.
• Partnering with internal teams to influence the roadmap, optimize users’ engagement,and drive upsells.This is a hybrid role, blending account management, project management, customersuccess, strategic sales support, and cross-functional collaboration.

Key Responsibilities

Client Success & Implementation

• Lead end-to-end onboarding and implementation of Juisci Workspace (dashboard +mobile app).